WipeUp Janitorials Inc. (“WipeUp”, “we”, “us”, or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, request a quote, contact us, apply for work, or otherwise interact with WipeUp.
1. Scope and Privacy Laws
This Policy applies to personal information handled by WipeUp in connection with our website and commercial activities. Depending on the circumstances, our privacy practices may be governed by British Columbia’s Personal Information Protection Act (PIPA) and, where applicable, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
2. Information We May Collect
- Contact information, such as your name, email address, telephone number, company name, job title, and service address.
- Quote and service information, including facility type, cleaning requirements, preferred schedule, access requirements, site details, and communications about requested services.
- Business relationship information, including proposals, service requests, feedback, complaints, and account communications.
- Website and device information, such as IP address, browser type, device information, referring pages, pages viewed, and similar technical information where collected through website technologies.
- Employment or contractor application information if you apply to work with WipeUp, including your resume, work history, certifications, availability, references, and other information you choose to provide.
- Other information you voluntarily provide through forms, email, telephone, or other communications.
3. How We Use Personal Information
- Respond to inquiries and prepare quotes or service proposals.
- Arrange, deliver, manage, and improve janitorial and cleaning services.
- Coordinate site access, scheduling, quality assurance, service recovery, and client communications.
- Process employment or contractor applications and assess suitability for available roles.
- Operate, secure, troubleshoot, and improve our website and business systems.
- Maintain business records, meet legal and regulatory obligations, and establish or defend legal claims.
- Send service-related communications and, where permitted by law, marketing or promotional communications.
4. Consent
We obtain consent where required by applicable law. Consent may be express or, where legally permitted, implied from the circumstances. You may withdraw consent to optional uses of your personal information, subject to legal, contractual, or operational restrictions. Withdrawing consent may affect our ability to provide certain services.
5. Cookies, Analytics and Website Technologies
Our website may use cookies and similar technologies to support site functionality, security, analytics, and performance. If analytics, advertising, chat, scheduling, form, or other third-party technologies are enabled, those providers may process technical information according to their own terms and privacy practices. The published version of this Policy should be updated to identify material tools actually used on the website.
6. When We May Share Information
We do not sell personal information. We may disclose personal information to employees, contractors, professional advisers, technology providers, hosting providers, form or communication providers, insurers, regulators, government authorities, or other service providers where reasonably necessary for the purposes described in this Policy. We may also disclose information where required or permitted by law, or in connection with a business transaction such as a merger, financing, reorganization, or sale.
7. Service Providers and Processing Outside Canada
Some service providers may store or process information outside British Columbia or Canada. When information is processed in another jurisdiction, it may be subject to the laws and lawful access requirements of that jurisdiction. We use reasonable contractual and organizational measures appropriate to the circumstances when engaging service providers.
8. Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate business records, and to satisfy legal, accounting, insurance, employment, or contractual requirements. Information that is no longer required is securely destroyed, deleted, or anonymized where appropriate.
9. Security
We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information in our custody or control. No internet transmission or storage system can be guaranteed to be completely secure, so we cannot promise absolute security.
10. Access and Correction
Subject to applicable law and permitted exceptions, you may request access to personal information WipeUp holds about you and ask us to correct information that is inaccurate or incomplete. We may need to verify your identity before responding.
11. Commercial Electronic Messages
Where WipeUp sends commercial electronic messages, we aim to comply with Canada’s Anti-Spam Legislation (CASL), including applicable consent, identification, contact-information, and unsubscribe requirements. You may unsubscribe from marketing messages using the unsubscribe method provided in the message. Service, transactional, or legally required communications may still be sent where permitted.
12. Third-Party Links
Our website may link to third-party websites or services. WipeUp is not responsible for the privacy, security, or content practices of third parties. Review their policies before providing personal information.
13. Children’s Privacy
Our commercial cleaning services and website are not directed to children. We do not knowingly seek to collect personal information from children through the website.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on our website with an updated effective date. Material changes may be communicated through additional means where appropriate.
15. Contact and Privacy Questions
For privacy questions, access or correction requests, or complaints, contact WipeUp using the contact information published on our website. Before publication, insert the designated Privacy Officer’s email address and the company’s current mailing address here.
